Shipping policy

1. Shipping
We offer shipping within Canada and internationally.
- Processing time: Orders are processed within 3–5 business days, unless otherwise stated such as made-to-order items.
- Tracking: All orders include tracking.
- Customs & Duties: International customers are responsible for any import taxes or customs fees.

2. Delivery
VARA studios is not responsible for any delays that may occur due to customs or external courier factors outside our control.
- If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with VARA studios. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, VARA studios is not responsible and will not issue a refund or store credit. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. 

3. Damaged Items
In the unlikely event that your item arrives damaged:
- Contact us within 5 days of delivery.
- Email clear photos of the item and packaging to hello@varastudios.com.
- We will assess the situation and, where appropriate, offer a replacement or refund.

4. Imperfections Disclaimer
Each piece is handcrafted and unique. Variations in shape, texture, glaze, or surface are part of the process. These are not considered defects and are not eligible for refund or replacement.